Terms & Conditions

By accessing or using the Family Doctor Publications Sites, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.

Acknowledgement and acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If you require any information concerning your order please email us at [email protected] quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.
If you are not at home when your parcel arrives, the delivery man should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the delivery company’s specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.

Payment
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.

The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Family Doctor Publications, we will not be liable for any delay or non-delivery of merchandise.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Legally binding contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at

sales @familydoctor.co.uk or in writing to:
Customer Services
Family Doctor Publications
PO Box 4664
Poole
BH15 1NN
Your statutory rights are not affected.

Returns
The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post.